Terms and Conditions of Relax Sauna Shipping and Return Policy
RETURN POLICY: 30-Day Guarantee – Easy Return
Our Sauna Shipping and Return Policy for your Far Infrared Relax Sauna will come from momentum88, Ohio. RETURN POLICY: 30-Day Guarantee – Easy Return
Sauna Shipping and Return Policy
Note about the saunas;
The sauna box weighs 33 lbs, and the BOX dimensions are 28x21x12. If you have any questions, please get in touch with us.
All saunas include a carrying bag and chair.
The sauna chair supports weights up to 350 lbs.
The dimension of the sauna are: Width= 2.6ft or 0.8m.Length= 2.6ft or 0.8m.Height= 3.8ft or 1.15m.
SHIPPING WITHIN THE CONTINENTAL U.S.
We mainly ship with FedEx.
NOTE: FedEx does not ship to post office boxes.
NOTE: If our shipping department shows your address invalid for any reason, we will attempt to contact you to confirm you’re correct shipping address. If your address turns out to be undeliverable, you may be responsible for additional shipping costs.
We process orders as we receive them and usually ship them within four days. Our sauna shipping and handling fee for saunas is $50.
Orders are shipped without delivery signature requirements unless requested (additional fees apply). We are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a box in which the courier confirms the delivery, we will help you contact the carrier to try and resolve the issue.
For additional protection against loss or damage, we recommend you purchase a signature service when your order is placed (for an additional fee).
SHIPPING OUTSIDE THE CONTINENTAL U.S.
Please call (1-719-423-0306) before ordering if you have shipping questions.
NOTE: FedEx does not ship to post office boxes. Additionally, Momentune does not distribute saunas to Singapore and Germany. Seek your local distributors in those regions.
Sauna shipping outside the USA includes Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e., Puerto Rico) is $125.00. For other foreign countries, the shipping cost is $400.00.
International orders are considered custom orders, and the shipping/plug conversion cost is not refundable; returns should be shipped prepaid and properly insured.
Return Policy
**YOU MUST AUTHORIZE ANY RETURNS WITH US BEFORE RETURNING THE ITEM
We appreciate your business and enjoy assisting you in improving your health and life quality. In the unlikely event you wish to return any of these products, most items may be returned within 30 days of purchase.
A return authorization (RMA) must be obtained from RelaxSaunas of Momentum before any goods are returned. Returns should be shipped prepaid and properly insured. Relax Saunas of Momentum will not be responsible for damages during transit. A 15% restocking charge ($100 for saunas) may be applied.
**If you’re returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge, plus the cost of return postage (not to exceed the actual shipping cost).
Return Policy Unused/Unopened Returns
If the items you purchased are ‘unused and unopened’* and you’re not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approval authorization. After receiving your approval, you may return the item to us to refund your purchase price, less shipping, and handling. You will be refunded by the same method as the purchase when we receive your return.
*’Unused and unopened’ means there are no signs of usage, all seals are intact, and all paperwork and packaging are present.
Returns will go to http://momentum98.com/returns.html.
Gently Used/Opened Returns
If the items you purchased are used and/or opened, and you’re not completely satisfied, please call 1-800-533-4372 within 30 days of the order date to get an approved authorization. Items that are damaged or missing, damaged packaging/paperwork, or items that show excessive wear may not be approved for return.
After you receive your approved Authorization for sauna shipping, you may return the item to us to refund your purchase price, less shipping, handling, and the restocking fee ($100+/-). You are responsible for returning postage, securely packaging, and shipping the returned item(s). You will be refunded by the same method as the purchase when we receive your return.
Sauna Shipping and Return Policy
CANCELLATION POLICY
Due to our providing same-day service on most items with the sauna shipping we sell, cancellations must be requested the same day the order was placed, before 4:00 pm EST. You must contact us immediately to cancel or change your order. If your order has already been shipped and you still want to cancel it, we must treat it as a return, and you may not be eligible to receive a refund of the S/H and return postage. Call 1-719-423-0306.
Sauna Shipping and Return Policy